Terms and Conditions

RESERVATIONS Reservations must be made no later than 2 days before the day of the visit. Payment is made upon reservation. Payment methods are cash (Thai Baht) at our “Koh Samui Voyage” agency located in Lamai Beach or by credit card online on our website as well as on the websites of our partners. TERMS OF CANCELLATION By the customer : a reservation can be canceled free of charge up to 7 days before the date of the excursion; A cancellation made within 7 days before the excursion is refunded at 50%. A cancellation made the day before the excursion between 5:00 p.m. and departure is not refundable (100%). A no-show during pickup is not refundable (100%). An exceptional postponement of the date of the excursion is possible with the agreement of the Koh Samui Voyage agency. By our Koh Samui Voyage agency: Any cancellation by us results in a full refund. A postponement of the excursion, for weather reasons for example, is possible depending on the availability of vehicles as well as the availability of registered travelers. This is generally the most popular solution of all.